App Support

Need help with the Zorofin client? Contact Vitality Labs LLC at zorazhaseeb1@gmail.com.

Report an app problem

Include your app version, device model, operating system version, what you expected, what happened and the steps to reproduce it. A redacted screenshot can help. Do not send passwords, authentication tokens, private server addresses, payment details or unredacted account information. TestFlight testers can also use Send Beta Feedback in TestFlight.

Your server and account

Zorofin requires access to a Jellyfin server that you choose. We do not provide accounts, media subscriptions, a public server directory or access to movies and shows. Contact your server operator for an account, forgotten password, missing media or server availability. Optional Requests, Support and notification features depend on that server's capabilities and permissions.

Playback problems

Tell us whether the issue affects a particular title, Live TV or all playback, and whether it occurs on Wi-Fi, cellular or an external display. You can include codec and subtitle names shown in Playback info. Redact title and server details you do not want to share. Your server may need to convert formats that your device cannot play directly.

Privacy and sample content

Read the Privacy Policy from the connection screen or Profile without signing into a separate website. Sample films used in release screenshots are separately licensed demonstration content; the app does not include a movie library or a connection to a demonstration server. Sample film and image credits must accompany screenshots and other materials where required by their licenses.